Terms of service
The Lovely Roots
Please read these terms and conditions carefully before placing an order with The Lovely Roots. By making a purchase from our website, you agree to be bound by the following terms and conditions.
Product Availability
All products listed on The Lovely Roots website are subject to availability. While we strive to keep inventory accurate, in rare cases a product may become unavailable after an order has been placed.
If this occurs, we will notify you and provide the option of a refund or product substitution.
Ordering and Payment
To place an order, you must be at least 18 years old or have the consent of a legal guardian.
Payment must be made using one of the accepted payment methods listed at checkout. All payment information is processed securely, and we take the privacy of your personal information seriously.
Live Plant Disclaimer
Plants are living organisms and natural variation in size, shape, color, and leaf condition may occur.
Minor cosmetic imperfections such as small tears, blemishes, or slight leaf damage may occur during shipping and are considered normal for live plants.
Each plant is unique, and the plant you receive may differ slightly from the photos shown on the website.
Shipping and Delivery
The Lovely Roots ships orders to the address provided during checkout. It is the customer's responsibility to ensure that the shipping address is accurate and complete.
Once a package has been accepted by the shipping carrier, transit times and delivery conditions are outside of our control. The Lovely Roots is not responsible for delays, lost packages, or damage caused by the shipping carrier.
Customers are responsible for monitoring local weather conditions and ensuring someone is available to receive the package promptly upon delivery.
For more detailed information, please review our Shipping & Arrival Policy.
Returns and Refunds
Due to the sensitive nature of live plants, The Lovely Roots does not accept general returns.
If you experience an issue with your order upon arrival, please refer to our Shipping & Arrival Policy for instructions on reporting damage or concerns.
Plant Care
General plant care information may be provided on our website or through our social media platforms. These guidelines are intended for informational purposes only.
Proper plant care after delivery is the responsibility of the customer.
Privacy and Data Security
We take the privacy and security of your personal information seriously. Our Privacy Policy outlines how we collect, use, and protect your data.
By using our website and services, you consent to our privacy practices.
Intellectual Property
All content on The Lovely Roots website, including images, text, logos, graphics, and branding, is the intellectual property of The Lovely Roots, LLC.
Unauthorized use, reproduction, or distribution of our content is prohibited.
Changes to Terms
The Lovely Roots reserves the right to update or modify these Terms of Service at any time without prior notice.
Customers are encouraged to review these terms periodically for updates.
Right to Refuse Service
The Lovely Roots reserves the right to refuse service, cancel orders, or terminate accounts at our discretion.
Contact Information
If you have any questions regarding these Terms of Service or any other aspect of our policies, please contact us at:
Last Updated: March 2026