Frequently Asked Questions

Browse our available plants and add your selections to your cart. Complete the checkout process to finalize your purchase.

No, plants are first come, first served. They are not reserved until checkout is completed and payment is received.

Payment plans may be available on select plants. Check individual product pages for payment plan options.

Plants ship Monday through Wednesday to ensure they arrive in optimal condition.

Orders are typically shipped using UPS. Plants are carefully packaged and insulated to protect them during transit.

Heat packs are not included, but insulation is used to help protect plants during transit and maintain stable temperatures.

Plants are living organisms and may have:

• Natural variation in size, color, and leaf patterns
• Minor cosmetic imperfections such as small blemishes or leaf damage
• Possible shipping stress during transit, including slight wilting or drooping

These are normal characteristics and typically do not affect the overall health of the plant.

If damage occurs, you must provide clear photos or an unboxing video within 12 hours of delivery. This helps us assess the situation and provide the best solution.

After reviewing your claim, possible solutions may include:

• Partial refund
• Store credit for future purchases
• Replacement if the same plant is available

The Lovely Roots specializes in rare and collector plants, particularly varieties that are difficult to find in traditional stores. We focus on uncommon plants rather than common houseplants widely available at large retailers.

By purchasing from The Lovely Roots, you acknowledge that you are buying a live plant and agree to our shipping and damage policies. Plants ship Monday through Wednesday, are insulated during packing, and any damage must be reported within 12 hours of delivery with clear photos or an unboxing video.